Catch Karl on

Tuesday, May 19, 2020

at 9:00 am PST

Karl W. Palachuk

Small Biz Thoughts

Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of twenty books, most of which are also available as audio books.

He is the founder of the Small Biz Thoughts Community and maintains four blogs, including Small Biz Thoughts and Relax Focus Succeed.

Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.

He now provides coaching and consulting services to IT professionals of all sizes. Check out his online community at

Karl's Topic:

The Absolutely Unbreakable Rules of Service Delivery

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable?
You need to follow certain “Unbreakable Rules” for success. In this presentation, long-time author and IT Pro Karl Palachuk will show you how to create a business built to be successful at every level. As always, Karl’s presentation will be entertaining as well as educational.