Wrap-up and Prep for Day Two

This short session marks the end of Day One and prepares us all for Day Two. We’ll review any big ideas and overarching themes of the day as well as handle any housekeeping tasks.

MSP Contracts Don’t Have to Kill Profitability

We all know that you need a great service agreement based on the best practices of this industry. How do you create a contract that protects you interests without killing your profits? Join Anne Hall for a discussion on creating a service agreement that will set you up for success and position you for growth.

How to Cultivate the Self-Managing Employee

While nothing happens by itself, you don’t have to burn yourself out managing every detail. In this session, I’ll share my key phrases that once embedded into the culture of the company guide employees to making the right decisions every time.

The Magic of Security

Paul Draper shares the presentation he has made to the FBI, CIA, and some of the largest security vendors in the world. Tune in for a dramatic and entertaining example of how the smartest people can fall victim to phishing and other cyber attacks.


Settle into the day as Karl opens the conference with introductory notes, what to expect out of the upcoming sessions, and more.