Wrap-up and Prep for Day Two
This short session marks the end of Day One and prepares us all for Day Two. We’ll review any big ideas and overarching themes of the day as well as handle any housekeeping tasks.
Jeffery Ponts
Telecom: Adding Recurring Revenue to Your Blended Profit Margin & Creating Sticky Customers
Have you considered offering telecom services to your offerings? Sit in with Jeff to learn how you can increase your recurring revenue while providing a service your clients are looking for (and need!).
MSP Valuations: The Good, the Bad, and the Ugly of M&A for Small IT Service Providers
M&A has been extremely hot. But it’s not all roses. The times when sellers could ask extreme prices are past. Certainly sellers are still doing well, but others are getting a raw deal. This panel is designed to help you understand everything you need to know before you jump into selling – or buying – […]
MSP Contracts Don’t Have to Kill Profitability
We all know that you need a great service agreement based on the best practices of this industry. How do you create a contract that protects you interests without killing your profits? Join Anne Hall for a discussion on creating a service agreement that will set you up for success and position you for growth.
How to Cultivate the Self-Managing Employee
While nothing happens by itself, you don’t have to burn yourself out managing every detail. In this session, I’ll share my key phrases that once embedded into the culture of the company guide employees to making the right decisions every time.
The Magic of Security
Paul Draper shares the presentation he has made to the FBI, CIA, and some of the largest security vendors in the world. Tune in for a dramatic and entertaining example of how the smartest people can fall victim to phishing and other cyber attacks.
Introduction
Settle into the day as Karl opens the conference with introductory notes, what to expect out of the upcoming sessions, and more.
Anne Hall
Paul Draper
